Refund Policy
At NutrientNode, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be times when a refund is necessary. Please read our refund policy carefully to understand our procedures.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- The item must be purchased directly from NutrientNode.com.
- The request for a refund must be made within 30 days of the purchase date.
- The item must be unused, in its original packaging, and in a resalable condition.
How to Request a Refund
If you meet the eligibility requirements, please follow these steps to request a refund:
- Email us at [email protected] with your order number and a brief description of the reason for the refund.
- We will respond within 3-5 business days to confirm your request and provide instructions for returning the item.
- Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days.
Exceptions
Please note that certain items are non-refundable, including:
- Gift cards
- Opened or used supplements
Shipping Costs
Shipping costs incurred during the initial purchase are non-refundable. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us:
- Email: [email protected]
- Phone: (555) 123-4567
Thank you for choosing NutrientNode for your nutrition and dietary needs!